Contact Us

Address

First Floor, West Malling train station, Station approach, off Swan Street, Kent, ME19 6HJ

Phone

01732 671107

Email

info@gordon-associates.co.uk


If you are Unhappy With Our Service:

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department

Quilter Financial Planning Complaints Department
Quilter
SUNDERLAND
SR43 4JP
Email: QFPcomplaints@quilter.com
Tel: 0808 171 2626

You can find more information by visiting the Quilter Financial Planning website: http://www.quilterfinancialplanning.co.uk/contacts/

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)


Matt has been absolutely incredible throughout the entire process from the moment I first contacted him well over a year ago. As a first time buyer, he took the time to talk me through every stage of the process before I’d even found my first property and was always happy to answer questions at any time. Throughout what became a stressful purchase Matt consistently went above and beyond and was always at the end of the phone to support whenever I needed it. His genuine care shows and made such a difference and I honestly don’t think I could have through the process without him. Thank you so much for helping me buy my first home. I can’t recommend Matt highly enough.

by C. Boulch 17th April 2026

This is the third mortgage Matt and team have obtained for me, and every time they have been incredible. They've found better affordability and better rates than I have on the market, meaning we could afford a bigger house than we thought. They also offer great expertise in the insurances and protection side of things, which is a bit of a minefield otherwise. I wouldn't hesitate to recommend them!

by R. Winter 14th November 2025

We were recommended Gordon Associates by a friend and we are so happy we chose them as our mortgage advisors. Throughout the whole process everything was made easy, explained well to us efficiently and response time was incredibly fast. Matt kept us in the loop at all times and even after we had our offer constantly checked wether there were better rates up until the end. Actually getting the offer was made so simple by Matt, especially being self employed, I found any worries i may have had were taken away completely after discussing with him! Myself and my husband were able to message with any questions at any time and we were kept up to date on video calls throughout the process. Katie was able to get both life insurance and home insurance sorted out for us so promptly! We video called with her to discuss our needs and the next day our quotes were through on email! We were so happy with the outcome and the cost of this too. Thank you to both Matt and Katie at Gordon Associates, if you want friendly, down to earth, driven mortgage advisors, look no further! We are over the moon with our first home.

by J. Hawley 6th October 2025

We were recommended to Gordon Associates through a friend, and couldn’t have been happier with the service! We are First time buyers, and Matthew was so kind and helpful to answer all our questions and supported us every step along the way. Katie was so helpful with advice on our insurances, and we were very grateful Matthew finalised our life insurance within such short notice. Matthew was always friendly and quick to reply, and really went above and beyond! Thank you so much for all your help!

by L. Graham 23rd October 2025

Matty took me through my first time buying a property and had been absolutely amazing! Not only did he get me a great mortgage that suited my needs. He talked me through every step to allow me to understand the process fully and take away any worry. Can’t recommend enough to anyone, 10/10 experience!

by O. Steele 1st February 2026

We have been working with Matt from Gordon Associates for the past five years, and we cannot recommend him enough! From the very first time we approached him, he's consistently gone above and beyond to ensure we get the best possible mortgage deals. He is, without a doubt, the best in the game.

Matt’s knowledge is second to none. He has an incredible understanding of the mortgage market and always knows exactly how to navigate any situation. Whether it’s finding us the best rates or explaining complex terms in a way that makes sense, his expertise makes every step of the process smoother and more informed. Matt is incredibly professional, always available to answer any questions we have, and dedicated to finding the best rates. He is so proactive, constantly monitoring interest rates and keeping us updated right up until completion. It’s clear that he has our best interests at heart, and his expertise and commitment make all the difference.

A special mention also goes to Katie, whose expertise in insurance is truly unparalleled. Together, Matt and Katie make the perfect team, and we’ve felt truly supported throughout every stage of the process. Their dedication and personalised service have made our experience stress-free and seamless.

Gordon Associates has earned our trust, and we wouldn’t go anywhere else. We are incredibly grateful for all their hard work and continued support. If you’re looking for a mortgage broker who truly cares and delivers exceptional results, look no further. Matt and Katie are the dream team!

We highly recommend Gordon Associates to anyone looking for expert, reliable, and friendly service

by D. McCabe 31st July 2025

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